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Communications Reports And Operations

Understand how notifications, reporting, front-office coordination, and supporting workflows fit together.

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Last updated: March 25, 2026

What this area covers

This grouped page covers the operational support layer around communications, front-office coordination, reports, and the workflows schools rely on to keep people informed and processes visible.

Why this matters

Operational software becomes more useful when records, communication, and reporting stay connected instead of living in separate disconnected tools.

Communications and reporting interact with attendance, HR, finance, admissions, and public-facing information surfaces.

Task guides

Messaging and delivery

Front office coordination

Related docs

Attendance And QR Attendance

See how student and staff attendance workflows connect to the academic calendar, QR attendance tools, and the current attendance reporting surfaces.

Human Resources And Payroll

Understand the staff-focused operational layer for HR records, workforce management, and payroll-related processes.

FrontCMS And Portal

Clarify how public-school web content and student or parent portal access fit into the broader product.

How To Send Notifications

Compose notifications from the Communications workspace by choosing an audience, writing content, reviewing channels, and sending or scheduling delivery.

How To Manage Front Office Records

Manage admission enquiries, visitor registrations, and complaint records from the Front Office workspaces used by reception and operations teams.

How To Manage Admission Enquiries

Manage admission enquiry leads, follow-ups, and status tracking from the Front Office workspace.

How To Manage Visitor Book

How To Manage Phone Call Log

Record incoming and outgoing calls, call duration, and follow-up reminders from the Front Office workspace.

How To Manage Postal Dispatch

Record outgoing letters and courier items from the postal dispatch workspace.

How To Manage Postal Receive

Record incoming letters and courier items from the postal receive workspace.

How To Manage Complaints

Capture complaints, assign follow-up, and track resolution work from the Front Office workspace.

How To Configure Front Office

Maintain lookup tables that drive enquiry, visitor, and complaint workflows.

How To Manage Communication Templates

Create, preview, duplicate, and edit email or SMS templates from the Communications workspace.

How To Configure Delivery Providers

Set up mail, SMS, and push notification providers from Communications, then test and activate the one that should be live.

How To Manage Notice Board

Publish notices with visibility controls, channel fan-out, and attachments from the Communications workspace.

How To Use Notification Center

Review inbox notifications, filter unread items, and edit per-event notification templates from Communications.

How To Use Internal Chat

Search participants, start direct conversations, and manage message delivery and read states from Communications chat.